Philip Fallis Philip Fallis

Owning the Floor: Why Operations Must Drive DC Retention

We know the exact utilization rate of every truck, scanner, and square foot of rack space in the building.

Yet, we treat the loss of our most critical operational asset, the people running them, as an unavoidable cost of doing business. HR owns the onboarding paperwork, but operations owns the floor environment that makes people stay or walk out. It is time to stop treating turnover like a hiring pipeline issue and start treating it like the operational process failure it actually is.

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